WHO WE ARE

hyperLINK health Pty Ltd, ABN 55 668 479 356
Sydney, Australia
Website: https://hyperlinkhealth.org

The terms “hyperLINK health”, “we”, “us”, “hLh”, and “our” include hyperLINK health Pty Ltd and our affiliates. We use the terms “patient”, “healthcare professional”, “you”, and “your” to mean any person using our Service Platform/Website (the “Site”) or attending related events, including any organisation or person using the Site on an organisation’s behalf.

hyperLINK health is committed to ensuring your privacy is protected, respected, and recognises that we must maintain and use your personal information responsibly. We DO NOT rent, sell, or otherwise disclose your personal information to third parties, except in the very limited circumstances outlined below.

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our service to you. These include, but are not limited to:

• sign up or register on the site
• the creation of a member account
• attend training either in-person or virtually
• visit our website
• comment on our website
• fill out a form
• communication with us.

 

TYPES OF DATA COLLECTED

PERSONAL DATA

While using our service, we may ask you to provide us with personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• first and last name
• year of birth
• email address
• phone number
• home or work address
• occupation
• cookies, usage data, server logs, and other similar technologies.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may interest you. You may choose to opt-out of receiving any, or all, of these communications by using the unsubscribe link provided in any email we send or by emailing us at contact@hyperlinkhealth.org with your request.

Comments left on our Site will have the comment and its metadata retained indefinitely. This allows for our Site to automatically recognise and approve follow-up comments instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

USAGE DATA

We may collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Website and Service Platform that you visit, the time and date of your visit, the time spent on the visited pages, unique device identifiers and other diagnostic data.

TRACKING AND COOKIES DATA

We use cookies and tracking technologies to track the activity of our Site and hold certain information.

Cookies are files with a small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note, if cookies are not accepted some portions of our Site will not be available for use.

Cookies used:

• we use Session Cookies to operate our Service
• we use Preference Cookies to remember your preferences and various settings
• we use Security Cookies for security purposes.

USE OF INFORMATION

hyperLINK health uses the collected data for various purposes, to:

• operate, improve, promote and protect hyperLINK health and our Site
• communicate with you
• keep internal records
• improve our products and services
• provide customer support
• periodically send promotional emails (commercial electronic messages) about new products, special offers, or other information that we think you may find interesting using the email address and mobile number that you have provided.

We retain personal data to fulfill our legal or regulatory obligations and for our business purposes. We may retain personal data for longer periods than required by law if it is in our legitimate business interests, and not prohibited by law. If your account becomes inactive, we may take steps to mask-personal data and other information, but we reserve our ability to retain and access the data for as long as required to comply with applicable laws. We will continue to treat such personal data in accordance with this Privacy Policy.

SHARING OF INFORMATION

We do not sell or share your personal data or other information about you with others without your explicit consent unless it is required to comply with legal obligations or to protect and defend our rights and property.

DATA RETENTION

hyperLINK health will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

hyperLINK health will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that data transfer.

hyperLINK health will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

SECURITY

We employ technical and organisational measures designed to appropriately protect your information that is under our control and that we process on your behalf from unauthorised access collection, use, disclosure, copying, modification, or disposal, both during transmission and once we receive it. We store all information that you provide to us on secure servers. We train employees regarding our data privacy policies and procedures, and permit authorised employees to access information on a need-to-know basis, as required for their role. We use firewalls designed to protect against intruders and test for network vulnerabilities. However, no method of transmission over the internet or method of electronic storage is completely secure.

Where you have a password, which enables you to use our Site, you are responsible for keeping this password complex, secure, and confidential. If you would like to update or change your password, you may do so through your Member profile, by selecting the “Forgot your password?” link on the login page, or by reaching out to our team by email at contact@hyperlinkhealth.org.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. Once you have used these links to leave our Site, you should note that we do not have any control over these third-party websites and cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. Such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the third-party website.

DATA RIGHTS

You may have the right to exercise your data protection rights, including to request hyperLINK health to delete, amend, or provide you with access to your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to opt-out of receiving hyperLINK health promotional messages and other materials.

If you feel we have breached your rights you can complain to your local data protection authority about the use of your information.

ADDITIONAL GDPR INFORMATION

If you are from the European Economic Area (EEA), hyperLINK health legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

hyperLINK health may process your Personal Data because:

• we need to perform a contract with you
• you have given permission to do so
• the processing is in our legitimate interests, and your rights do not override it
• for payment processing purposes
• to comply with the law.

CONTACT US

If you have any questions, you can contact us at contact@hyperlinkhealth.org

Under the data protection law, the controller of your information is hyperLINK health Pty Ltd. If you wish access to your personal information that we retain on file, or if you wish to correct, update, or delete any information on file, please call (+61) 418 280 344 or email contact@hyperlinkhealth.org